Your rental starts at the pick up time stated on your Rental Itinerary.
If you are running late to the pick-up, please let your Tesloop Concierge know through text at the contact details listed on your Rental Itinerary.
You have up to 1.5 hours (90 minutes) from the pick up time on the Rental Itinerary to pick up the vehicle.
After 90 minutes we may offer the vehicle to standby renters who are on the waitlist. If a renter from the waitlist accepts the rental you will lose your rental.
If there are no standby renters on the waitlist, the rental will remain available to you.
If you pick up the vehicle late and your drop off time is not able to be extended (i.e. if another renter is booked to use the vehicle after you), you may incur a late drop off fee.